Legal
Refund and Cancellation Policy
Effective 14 October 2026. Last updated 13 October 2026. This policy applies to paid Sely subscriptions purchased directly from Sely.
01
Cancel future renewal
You may cancel a recurring subscription through available billing controls or by contacting us. Cancellation stops the next renewal; paid access normally continues until the end of the current billing period.
02
Refund eligibility
Except where applicable law requires otherwise, payments are non-refundable after a billing period begins because digital features and capacity become available immediately. We will review requests involving duplicate charges, an incorrect amount, an unusable paid service caused by a verified Sely failure, or an unauthorised transaction reported promptly.
03
How to request review
Email account@sely.co within seven days of the charge with the account email, payment reference, charge date, amount and reason. This review window does not shorten any rights or deadlines provided by applicable law. Never send a full card number, bank password or one-time code.
04
Processing
Approved refunds are returned through the original payment method when possible. Banks and payment providers control posting time. A refund may remove paid access immediately and does not restore expired or deleted data.
05
Third-party purchases and chargebacks
Purchases through another platform follow that platform’s refund process. Contact us before filing a chargeback so we can investigate; fraudulent or abusive disputes may result in account restriction. This policy does not limit mandatory consumer rights.
06
Promotions, trials and discounts
A promotional price, free period or discount may have separate eligibility, expiry or renewal terms shown at the time it is offered. Unless the offer states otherwise, a promotion does not change the cancellation and refund rules for charges that have already been correctly processed.
07
Upgrades, downgrades and plan changes
The checkout or account interface will show how a plan change is handled before you confirm it where that functionality is available. Do not assume a downgrade automatically refunds unused time from an existing billing period.
08
Keep payment evidence
If you need a billing review, keep the payment reference and the email used for the Sely account. Do not send card PINs, one-time passwords, full card numbers or online-banking credentials.